MUTE BANK HELP

Mute Bank is Mute's online mail order shop selling all available albums, singles, DVDs, videos, and merchandise.

• Finding What You Want
• Format Guide
• DVD Region Codes
• Stock Availability
• Order Management
• VAT and Import Duties
• Payment Methods
• Postage & Packing
• Delivery Times and Methods
• Contacting Mute Bank

Finding What You Want

You can search our catalogue by artist and label (plus release type and format). Alternatively, search by keyword on release titles, tracks, catalogue numbers or artists (if they only appear on a compilation or are a non-Mute artist).

Only items currently available to purchase appear on the Mute Bank shop. To find items which have been deleted or are unavailable search on the Mute web site.

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Format Guide

Music:

• CD (Album or single)
• CD (Limited edition album or single)
• LP (Long play vinyl)
• 7" (Vinyl single)
• 12" (Vinyl single)
• 10" (Vinyl single)
• Cassette (Album or single)
• Mini Disc
• Digital Compact Cassette
• Super Audio CD (Plays on SACD players in Super Audio plus regular CD players)
• Box Set (Special packaging)
• Download (Digital download in mp3 format)

Moving Image:

• DVD (Digital Video Disc - PAL or NTSC format + region codes)
• Video (VHS Video - PAL or NTSC)

Merchandise:

• T-Shirts, badges and all other non media formats

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DVD Region Codes

When ordering make sure the region code is compatible with your own DVD player.

Here is a general guide to region compatibility but check your DVD manual or contact your nearest retailer for more details.

• Region 0 - Any region "Region Free"
• Region 1 - North America (USA & Canada) plus most Multi-Region DVD players
• Region 2 - UK, Europe, Japan, South Africa and Middle East
• Regions 3 to 6 - Rest Of The World

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Stock Availability

All items are subject to availability as items can temporarily go out of stock or may be deleted.

• Sold Out, Long Term Out Of Stock or Deleted - We will unfortunately not be able to supply the item and your order total will be amended accordingly.
• Short Term Out Of Stock - We will amend your order total accordingly and put the item on back order for you. Your card will not be charged again until we receive stock and the item is shipped to you. Out of stock items can take between 3 and 12 weeks to be re-manufactured.

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Order Management

By logging into your account in My Mute you are able to cancel your order as long as we have not started processing it. You can also see the status of your order and if it has been dispatched. If you have any other queries regarding your order please contact us straight away.

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VAT

VAT stands for Value Added Tax and is charged on all orders delivered within the EU.
Orders being delivered to countries outside of the EU will not be charged VAT.

EU Countries:

• United Kingdom
• Austria
• Belgium
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Poland
• Portugal
• Slovakia
• Slovenia
• Spain
• Sweden

Import Duties

When ordering from overseas, your goods may be subject to import duties and taxes when the package reaches your country. Any additional charges levied for local custom clearance are your own responsibility. Mute Bank have no control over these charges as local import duties differ from country to country, so please contact your local customs office for further information before you order.

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Payment Methods

We accept:

• Visa
• Mastercard
• Eurocard
• AMEX
• JCB
• Maestro (Switch)
• Solo

Ordering Without a Credit Card

Fill your basket online and progress to 'Screen 2 of 2' in the checkout. This will calculate your order total, postage & packing and whether or not you will be charged VAT. Do not hit 'Confirm Order' but print your order out and mail or fax it to us with any of the alternative payment methods below.

Cheque or Postal Order (UK only):

• Cheques and postal orders must be drawn on a UK bank in Pounds Sterling and made payable to 'Mute Bank'.

International Money Order (IMO):

• IMO is a cheque organized through your own bank. It must be drawn on a UK bank cheque in Pounds Sterling only and made payable to 'Mute Bank'.

Cash:

• You can also pay by sending UK Pounds Sterling but this is done at your own risk. Mute Bank are not responsibile for lost or stolen cash.
  Unfortunately we do not accept payment by bank transfer, non UK bank cheques/postal orders or money in any other currency.

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Postage & Packaging Rates

UK

• First item: £1.00. Each additional item: 75p

Europe

• First item: £1.50. Each additional item: £1.00

Zone 1 (Including - Brazil, Canada, Hong Kong, Israel, Mexico, South Africa, USA)

• First item: £2.00. Each additional item: £1.50

Zone 2 (Including - Australia, Japan, New Zealand)

• First item: £3.00. Each additional item: £2.00

Extra Postage and Packaging (P&P)

This is applicable on particularly heavy items such as multi-CD box sets.

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Delivery Times and Methods

We aim to process orders within 3-4 working days.
Orders are dispatched via Royal Mail (2nd Class) and Airmail. Larger orders are dispatched via Parcelforce*.

(* Parcelforce cannot deliver to Post Office Box numbers. If your think your order is likely to be over 2.5kg please provide a street address on your delivery details).

Estimated Delivery Times

• UK: 3-7 days
• Europe: 3-10 days
• North America: 7-10 days
• Rest of the world: 10-21 days

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Contacting Mute Bank

info@mutebank.co.uk

Mute Bank
429 Harrow Road
London
W10 4RE
England
Tel: +44 (0)20 8964 0029
Fax: +44 (0)20 8964 3722

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